FTP Accounts

FTP lets you upload and download website files with a program such as FileZilla. Your account always has one main FTP login; on this page you can create extra FTP accounts limited to one folder — for example for a web designer who should only see one website.

Where to find it: File Management → FTP Accounts.

The main FTP account

The first row, marked default, is your main login. It uses your hosting account username and panel password and has access to your whole home folder (/home/youraccount/). It cannot be deleted here; its password changes when you change your panel password.

The box at the top shows how many extra FTP accounts you have and how many your package allows, for example FTP 0 / 10.

Create an FTP account

1. Click Create FTP Account.
2. Login: the username, for example designer.
3. Directory: the folder the account may access, relative to your home folder. The field starts at /public_html/; add a sub-folder such as shop to limit the account to /home/youraccount/public_html/shop/. The folder is created if it does not exist.
4. Password: type a password or click the key to generate one. Use Encrypted to choose the length and character types. Passwords must have at least 7 characters.
5. Type it again in Password (Again).
6. Click Save.

The new user logs in with the full name shown in the User (username) column, which includes your domain, for example designer@example.com.

Connection settings

Click the ⓘ icon in a row to show the settings for that account under Manual Settings.

Setting	Value
Host	Your domain or the server IP shown in Manual Settings
Username	As shown in the User (username) column
Password	The password you set
Port	21 (FTP)
Encryption	Choose Use explicit FTP over TLS if available in FileZilla

For extra FTP accounts, Configure FTP Client also offers ready-made configuration files: choose FileZilla, Transmit or Cyberduck under Select client and import the downloaded file into that program.

Note: Plain FTP sends your password unencrypted unless TLS is used. Always select explicit TLS in your FTP program when it is offered. If your provider allows SSH access, your main account can also use SFTP (port 22 or the SSH port given by your provider).

Change the password or delete an account

Use the buttons in the Action column of an extra FTP account:

• Change of password — set a new password for that FTP user.
• Delete user — removes the FTP login. The files in its folder are not deleted.

Common problems

Message or problem	Solution
The username already exists	Choose another login name.
Your password does not meet the security criteria	Use at least 7 characters.
Passwords are different	Type the same password in both fields.
Characters Not Allowed	Use only letters, numbers, dots, dashes and underscores in the login.
Login fails in FileZilla	Use the full username including @yourdomain, check the password and use port 21.
Directory listing fails or times out	Switch the transfer mode to Passive in your FTP program.
Uploads fail with permission denied	The folder is locked by the File System Lock or owned by another user. Run Fix Account Issues.
The Create button is disabled	You reached the FTP account limit of your package.

Related

• File Manager
• Account settings and password