The support desk, e-mail piping, e-mail templates and mass e-mails.
Support desk
The support desk handles tickets from the client area, from e-mail, and from visitors without an account. Staff see the tickets of their departments, answer with predefined replies, write notes that only staff can see, and see live who else is working on a ticket.
E-mail and mass mail
The billing sends e-mails for orders, invoices, services, tickets and security events, in the client’s language. You can edit every text. Mass e-mails to chosen clients are sent slowly in the background, with a one-click unsubscribe link.