The staff API, command line, configuration file and troubleshooting.
Staff API
The staff API lets scripts and tools work with tickets and services, for example an AI assistant that drafts replies, or your own monitoring. A key acts as the staff member who created it: it has exactly that staff member’s permissions and departments, and replies are posted under their name.
Command line
the same PHP version as the web server:
Configuration reference
is opened, plus the security settings. Everything else is set in the admin area.
Troubleshooting
Start with these places: