Why can’t I create more accounts? Your reseller package limits the number of customer accounts and the total resources. The Reseller Dashboard shows what is used. Delete unused accounts or ask your provider for a bigger plan.
My customer’s account is full, but my reseller package still has space. Each customer is limited by the package you assigned. Edit that package or move the customer to a bigger one in Packages / Accounts.
How do I help a customer without asking for their password? Use Autologin in the account list to open their panel as them.
A customer cannot log in — “User locked” or the page does not load. Their IP is probably blocked after failed logins. Remove it in Reseller → Firewall.
Can I hide the hosting provider’s name? Yes — use private nameservers and branding. See the White-label checklist.
Can I offer Node.js, MongoDB or PostgreSQL? Only if your provider has installed them on the server. Then enable them for your packages under Features.
Can I delete a package that customers use? No — move those customers to another package first.
How do I connect WHMCS or another billing system? Create a reseller API key. See Reseller API.
Who backs up my customers’ sites? Customers can create their own backups in the user panel. Ask your provider about server backups and enable Activate Backup for accounts that should be included.
Is a reseller account also a normal hosting account? Yes. You can host your own websites and email in it as usual; the Reseller menu is extra.